Account & billing

Privacy, exports and account deletion

Choose appropriate content and request help with your information.

1. 1

   Read the Privacy and Cookie policies before entering work information. Use only material you are authorized to process externally.

2. 2

   Keep patient/resident-identifiable material and confidential incident or complaint information out of the app, including audio and support requests.

3. 3

   Export saved work through its tool: DOCX/PDF, transcript TXT, sheet XLSX/CSV, chart PNG or calendar ICS as available.

4. 4

   Delete individual records in their source tools. To request removal of uploaded audio, history or all account information, choose Privacy or account deletion in Support.

5. 5

   Describe the scope of your request without pasting sensitive content. We may verify identity before acting.

6. 6

   If you want to stop future charges, use Manage billing to cancel renewal as well. A support request does not itself complete deletion or cancellation.

Good to know

• Do not assume deletion of a visible record immediately erases every upload, revision or provider backup.
• Shared-device users should sign out and clear site data after work.
• You can submit a privacy or account-access request from the public help centre without signing in.

Guide updated September 18, 2026